In the app: Parent Zone → Account & Settings → Help & support. It reaches us directly.
support@appbala.co.za — we usually reply within 1–2 working days.
Bala starts with a free 7-day trial. After that, a parent can choose an optional subscription to keep full access — you manage or cancel it in the app store you subscribed through (Google Play, with the App Store coming soon). For refunds or billing questions, email us.
Bala is made in South Africa for South African learners, in seven official languages with more on the way. Prefer to check our data practices first? Read our Privacy Policy.