Delete your account 🗑️

🅐 Delete it yourself in the app (instant)

The fastest way — this erases everything immediately, on your device and in the cloud:

1. Open the Bala app and go to Profile (bottom-right).
2. Tap Settings and enter your Parent PIN.
3. Open the Account & Settings card and scroll to the bottom.
4. Tap Delete account and confirm.

Your account, every learner profile, and all progress are then permanently deleted — this cannot be undone.

🅑 Can't open the app? Email us

If you can't access the app, request deletion by email and we'll take care of it:

1. Email support@appbala.co.za from the email address on your account.
2. Use the subject line "Delete my account".

We verify the request and delete your account and data within 30 days (usually much sooner).

📋 What is deleted, and what is kept

Deleted permanently:

• Your parent account and sign-in email
• Every learner profile (child names and characters)
• Parent name and phone number (if you added one)
• All learning progress, points, streaks and activity

Kept: Nothing that identifies you. The shared library of practice questions contains no personal data and is not linked to any account, so it is not deleted. If you emailed our support team, that message may be kept for up to 90 days for our records and then deleted, unless the law requires us to keep it longer.

Questions about your data? Read our Privacy Policy or contact us.